Privacy Statement
This Privacy Statement explains how Down to Basics (NZ) Ltd – trading as expand collects, uses, stores, and protects personal information. It reflects our current processes, where all information is handled manually and no automated responses or system-generated emails are created.
1. Information we collect
We collect personal information only when you choose to provide it. This may include:
- your name
- your email address
- your organisation (if provided)
- any information you include in a contact form, course enquiry, or coaching enquiry
The website does not automatically collect personal information beyond standard website analytics (e.g., page visits).
2. How we collect your information
All information is collected directly from you, for example when you:
- complete a contact form
- enquire about a course or coaching
- request information
- communicate with us by email
No automated systems, bots, or auto-generated messages are used.
3. How your information is used
We use the information you provide to:
- respond to your enquiry
- provide information you have requested
- communicate with you about courses, coaching, or services you have expressed interest in
- support you in accessing our services
All responses are completed manually by our team. We do not use your information for automated decision-making, marketing automation, or auto-generated emails.
4. How your information is stored
Your information is stored securely and accessed only by authorised team members.
Because our processes are currently manual:
- information may be stored in secure email systems
- information may be stored in secure internal documents
- we do not create automated user accounts or add your details to any automated database
We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
5. Sharing your information
We do not sell, rent, or trade your personal information.
We only share information when:
- you have given us permission, or
- we are required to by New Zealand law
6. Your rights
Under the New Zealand Privacy Act 2020, you have the right to:
- access the personal information we hold about you
- request corrections to your information
- ask how your information has been used
To request access or correction, please contact us using the details below.
7. Contact us
If you have any questions about this Privacy Statement or how your information is handled, please contact:
Down to Basics (NZ) Ltd – trading as expand
Email: Garth@expand.org.nz
8. Updates to this statement
We may update this Privacy Statement as our services or systems evolve. Any changes will be posted on this page.